STORE POLICIES AND FREQUENTLY ASKED QUESTIONS

Do store policies apply to me?

Yes, store policies apply to everyone that makes a purchase from the Enchanting World online store. Please read through the policies before purchasing. By purchasing from this site you have accepted these policies.

What is The Secret Store?

The Secret Store is a specialty online store designed exclusively for my Newsletter subscribers. As a subscriber you will receive first access to the newest paintings and drawings, before the general public. Your monthly Newsletter will appear in you mailbox the first week of every month, where I will share upcoming exhibitions and a behind the scenes view into my Studio.

Ready to subscribe and take a sneek peek behind the scenes? Subscribe here

What form of payment does Enchanting World accept?

We accept all major credit and debit cards as well as Pay Pal.

Does Ilona do commissioned artwork?

Yes, Ilona does commissions whenever she has time in between her exhibitions. There is a waiting list for commissions, so please email us to get on the waiting list.

I live in the USA, how does shipping work?

• Free US Shipping on all orders over $50. Please use coupon code FREEOVER50 at check out to redeem your discount.

• Free shipping does not apply to commissioned artwork or paintings larger than 20 x 24 inches (50 x 60cm).

• There is a flat shipping fee of $5 for all orders under $50.

• We use USPS First Class mail which includes a tracking number. If you want your art to arrive in the quickest way possible, please email us and we will give you quotes on Express shipping.

• Your order will be processed and shipped within 1-3 business days from the date of purchase (unless it is a custom order).

• All sales of original artwork and custom orders are final.

• If your package arrives damaged, please contact us within 5 days and we will do our best to remedy the situation.

• Please note: If you decide to cancel your transaction before shipment we charge a packing and handling fee of $15 per package.

• Please do not ask us to mark your package as “gift” or mark it under the real value to avoid customs and duties taxes. We cannot do that under any circumstances.
  

I live outside of the USA, how does shipping work?

For international orders we generally use USPS. We have found this as a reliable and economic way to ship artwork.

• There is a flat shipping fee of $31.20 on all small orders (does not include custom orders or commissions). Small orders include merchandise and prints up to 11 x 14 inches (30 x 36cm).

• A shipping fee will be billed separately for all original artwork, commissioned pieces and prints larger than 11 x 14 inches (30 x 36cm).

• If you are unsure how much your shipment will cost, please email us at info@ilonacutts.com before purchasing and we will give you a quote.

• International shipments DO NOT include a tracking number. If you want a tracking number please email me for that service.

• Can take from 11-15 business days to arrive at final destination.

• Import duties, customs fees and taxes are the responsibility of the customer. Please email me if you have any questions on customs and duties.

• All sales of original artwork and custom orders are final.

• If your package arrives damaged, please contact us within 5 days and we will do our best to remedy the situation.

• Please note: If you decide to cancel your transaction before shipment we charge a packing and handling fee of $15 per package.

• Please do not ask us to mark your package as “gift” or mark it under the real value to avoid customs and duties taxes. We cannot do that under any circumstances.
  

What is your return policy?

Customer satisfaction is very important to us! Please inspect your order upon delivery.  If you are not satisfied with your purchase you I want to make it right for you! You may change it within 5 days of receipt for an exchange or full refund (not including original artwork, custom orders or commissions). Shipping costs to and from your destination will be charged. Returns must arrive in original condition.

How will my artwork be packed?

• Original artwork is packed either in a typical cardboard box, a tube or inside an Art Deluxe Box.

• Small prints are laid flat for packing. Larger prints are packed inside a tube.

• Merchandise is generally packed in small boxes or a bubble envelope.

What is an Art Deluxe Box?

• Art Deluxe boxes are specialty professional boxes designed specifically for delicate original artwork. They come with 3 layers of foam and a hard cover lining to fully protect your artwork on International and Domestic shipments. We used these boxes specically for the paintings with antique frames. Please contact us for the right box when buying original artwork.

What is a Giclée print?

Giclée is a neologism coined in 1991 by printmaker Jack Duganne for fine art digital prints made on inkjet printer. The name was originally applied to fine art prints created on a modified Iris printer in a process invented in the late 1980s. It has since been used loosely to mean any fine-art printing, usually archival, printed by inkjet. It is often used by artists, galleries, and print shops to suggest high quality printing, but is an unregulated word with no associated warranty of quality. - Wikipidea

How does Ilona make her prints?

• Quality is most important to me when making Limited Edition Prints of my work. For smaller prints we use Fine Art Watercolor Paper 190 gsm / 51 lb, with just enough texture so you can see all the fine details of the work.

• For larger custom prints we use Hahnemuhle Paper 310gms / 68lb, which adds more weight to the print and keeps it sturdy. For custom orders and production time is 3-5 business days.

• We can also print your image onto canvas, if you do not see this option listed, please email us for a quote.

I have a question and I can find the answer, what do I do?

• We would love to hear from you! Please email us at info@ilonacutts.com for any questions you may have. We will be happy to answer you within 1-3 business days.